Dispatch times
Every Averlin piece is finished by hand in small runs. Stock items leave the atelier quickly; personalised and made-to-order pieces take a little longer, because someone is physically cutting and closing them for you.
| Order type | Time to dispatch |
|---|---|
| In-stock piece, no monogram | Within 48 hours |
| Monogrammed (deboss or foil) | 5–7 working days |
| Made-to-order / bespoke | 3–5 weeks |
| Repair or reconditioning return | 10–15 working days |
Orders placed after 2:00 p.m. ET, or on a weekend or US public holiday, begin processing the next working day. You'll receive a tracking number by email the moment your parcel is collected.
Delivery times & carriers
Shipping is complimentary on every order, worldwide. All parcels are fully insured, tracked, and require a signature on delivery.
| Destination | Carrier | Transit time |
|---|---|---|
| United States | FedEx / UPS | 2–4 working days |
| Canada | FedEx International | 3–6 working days |
| United Kingdom & Ireland | DHL Express | 3–5 working days |
| European Union | DHL Express | 4–7 working days |
| Australia & New Zealand | DHL Express | 5–9 working days |
| Rest of world | DHL Express | 7–14 working days |
Transit time is counted from dispatch, not from the moment you place the order. Add the dispatch time above to get your full estimate.
Express upgrade. Need it sooner? Reply to your order confirmation within an hour of purchasing and we'll upgrade you to next-day or 2-day international at cost, wherever the carrier network allows it.
Duties, taxes & customs
Prices are shown in pounds sterling and are delivered duty paid. Import duties and taxes are calculated and settled at checkout, so nothing further is owed on arrival — no surprise invoice from the courier.
If a carrier does bill you for duty on an Averlin parcel, forward the invoice to hello@averlin.com and we will reimburse it in full.
Tracking your order
You'll receive three emails: an order confirmation, a dispatch note containing your tracking link, and a delivery confirmation. If tracking hasn't updated for more than three working days, write to us and we'll open a trace with the carrier the same day.
Address changes
We can change a delivery address any time before dispatch. Once a parcel is in the carrier's hands, the address is fixed — though most carriers will let you redirect to a nearby pickup point using the tracking link.
Lost, delayed or damaged parcels
Every shipment is insured for its full value. If a parcel is lost in transit or arrives damaged:
- Photograph the outer packaging and the item, if damage is visible.
- Email hello@averlin.com within 7 days of the delivery date (or expected delivery date).
- We will send a replacement or issue a full refund — your choice — and handle the carrier claim ourselves.
You are never asked to wait on an insurance outcome before we make it right.
Collection in person
Orders can be collected from our St. Petersburg address by appointment. Choose Collect in person at checkout, or write to us, and we'll confirm a time.
Averlin Ltd.
7901 4th St N, Ste 16614
St. Petersburg, FL 33702
United States